Legal

Privacy Policy

Last updated: March 2026

1. Information We Collect

DMH Wellness Inc. ("DMH Wellness," "we," "us," or "our") collects the following types of information when you visit our website or book our services:

Personal identification information: Name, email address, phone number, mailing address.
Health information: Health history and intake information collected prior to massage therapy sessions, used solely for the purpose of providing safe and effective treatment.
Payment information: Credit card and payment details processed securely through Shopify's payment infrastructure. We do not store full payment card numbers.
Booking information: Appointment dates, services selected, session notes, and preferences.
Device and usage data: IP address, browser type, pages visited, and interaction data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Process bookings and deliver our services.
Communicate with you about your appointments, confirmations, and follow-ups.
Send promotional emails and newsletters (with your consent, which you may withdraw at any time).
Improve our website and services based on usage patterns.
Comply with applicable legal and professional obligations.

3. Health Information

Any health information you provide during intake or consultations is treated with the utmost confidentiality. This information is used solely to ensure the safety and effectiveness of your treatment. We do not sell, share, or disclose health information to third parties except as required by law or with your explicit consent.

4. Sharing Your Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website and business, including:

Shopify (e-commerce platform and payment processing)
Booking software providers (scheduling and appointment management)
Email marketing platforms (for newsletters, with your consent)
Analytics providers

All third-party providers are bound by confidentiality agreements and are only authorized to use your information to provide services on our behalf.

5. Cookies

Our website uses cookies to enhance your experience, analyse site traffic, and support our marketing activities. You may disable cookies through your browser settings; however, some features of our site may not function properly without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and professional regulatory requirements. Health intake records are retained in accordance with applicable Ontario health information legislation.

7. Your Rights

Under applicable Canadian privacy legislation (PIPEDA and Ontario's Personal Health Information Protection Act, where applicable), you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent to certain uses of your information.
Request deletion of your personal information, subject to legal obligations.

To exercise any of these rights, please contact us at contact@dmhwellness.com.

8. Security

We implement industry-standard security measures to protect your information. Our website is hosted on Shopify's secure infrastructure. Payment transactions are encrypted using SSL technology. Despite these measures, no transmission of data over the internet is completely secure; we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.